Sterling Consulting Services, LLC

                        ·            Sexual Harassment -- This is a Learning Conference for all employees, not just supervisors and managers.  The objectives are to Identify, Stop and Prevent all types of harassment and discrimination with an emphasis on sexual harassment.  Through examples of specific behaviors the participants will learn what sexual harassment really is and how to keep it from entering their workplace.  Participants will learn about the legal history of sexual harassment, how they could be personally liable and what the Supreme Court of the United States said in three rulings last year. 

                        ·             Team Development  -- This Learning Conference centers around how teams are formed, what are the differences between “work groups” and “teams”, how do teams grow and develop, what are the stages of a team’s evolution, the role of communications and information in a team environment and is the team approach right for you?  We will also deal with how the supervisor/manager’s role changes with the concept of work teams.  What are quality circles, self-directed work teams and how do they work in both union and non-union environments. 

                        ·            Conflict Resolution  -- This session can focus on either the individuals who are having conflict with others or the supervisor who has conflict among his or her employees.  Points of discussion are:  getting to the root cause, verbal and non-verbal communications, ground rules for the meeting, removing emotions from the discussion, where do we go from here?, cooling down periods as well as many others.  This Learning Conference has application to both the work environment as well as the home environment.  Go away from this session armed for success! 

                        ·         Communication Skills Workshops -- This series of workshops is designed to provide intermediate communication skills, which are beneficial to individuals who are in leadership or supervisory positions.  This workshop is an interactive, fun filled workshop, which will combine lecture, video, and computerized presentations with individual and group exercises to aid the workshop participant in the growth and development of their communication skills.   

Expected outcomes include: an increased ability to take responsibility for effective communication, understanding the “communication model”, review and practice of the verbal, non-verbal and listening skills associated with effective communications, as well as how to break through the most common communication barriers.  The participants will also be able to present their own objectives during the initial session.  The workshop facilitator will assist the participant in meeting these individual objectives as the session progresses. 

                        ·               Interviewing Skills  -- In this Learning Conference your supervisors, managers and anyone else involved in the hiring process will learn how to properly conduct an interview.  When should the interview begin, preparation for the interview, legal versus illegal questions to ask, how to get the applicant to talk, how to get the applicant to quit talking! what to do after the interview and how to close the sale.  Participants will come away with an understanding of terms such as:  experiential questioning, structure panel interviewing, open/close-ended questions, reading the candidate, etc. 

                        ·              Valuing Diversity  -- Did you know that by this year’s end experts project that there will be more women working in the US than men?  Our work world has changed more rapidly than most people realize.  What is diversity?  We hear a lot about it today.  How is it valuable to an organization?  Don’t we already have diversity at our company? When can too much diversity backfire?  These are just some of the questions that will be answered for your participants when they attend this Learning Conference on diversity. 

                        ·            Violence in the Workplace  -- Why does it occur?  How can we prevent it?  What should our policy include?  What is the profile of a violent employee?  What symptoms should we look for?  What do we do after it has occurred? Who is most susceptible to violence in the workplace?  These are just some of the questions that will be answered for your participants when they attend this Learning Conference on violence in the workplace. 

                        ·        Conducting a Proper Investigation -- Whether it is sexual harassment, rule violations, safety violations, stealing of company property or other similar situations; they all have to be investigated.  This Learning Conference will help those who are conducting the investigation answer these (as well as other) questions:  When do you go with a verbal versus written statement?  How do you decide whom to interview?  What about the promise to keep the investigation confidential?  What are the rights of those involved?  When should you tape record the interview?  How many should be present during the interview?  

                        ·            Time Management  -- One of the toughest things for all of us to do is to manage our time.  In today’s fast paced world of cell/digital phones, e-mail, fax and all of the other tools we have, we still have to manage our time.  In this Learning Conference, we will be looking at the “Post-It Note Junky”, “The Yes Person”, “The Unorganized Individual” as well as others.  You will walk away from this conference knowing what you need to do to better manage your time.  And since we all know time is money, you will be on your path to becoming wealthier! 

                        ·             Delegation Skills  -- Why don’t our workers do what we tell them to do?  We will answer that question and many others for you in this fast paced workshop.  Participants will find out how to match the assignment with the person that has the right skills.  You will walk away from this conference armed with the tools to make you a better supervisor/manager and your employees will be more successful.  This will help you create the classic win/win scenario. 

                        ·           Career Development Planning Workshop  -- How do I get ahead in this organization?  Where can I take my career and still stay with this company?  In this day and age of low unemployment and desired job growth and enrichment, these are common questions employers are faced with.  This learning conference will help the employees of your company or organization, learn about taking responsibility for their own career development.  They will learn about your internal posting procedures, how to build their portfolio, the art of networking within an organization and how to properly apply for open positions.  Additionally, they will develop their own list of skills and career interests to aid them in their development. 

All of our Learning Conferences include handouts, video and/or PowerPoint presentations, role-playing situations, group discussions, and breakout sessions as well as lecture.  Your participants will find them entertaining as well as informational.  We find that in adult learning this approach goes a long way in developing the participant’s retention of the material presented.  Our experts can modify existing or design new material so that the training can be presented in full day or half-day sessions.  We maintain our flexibility to fit your needs.

¨       Custom Designed Training 

            We have the ability to meet with the appropriate individuals within your organization to develop a training program specific for the needs of your business and employees.  We will start with a “Needs Assessment” through meetings, direct observation, questionnaires, focus groups or whatever is appropriate.  From there we will begin the design process to ensure that the training is going to reach the goals that you want it to.  Your company representatives will provide feedback as well as insight into the direction of the training.  Once the seminar design is finished we will facilitate or co-facilitate the training with individuals from your organization.   

After each session there will be a feedback instrument used to help us to continually improve upon the seminar.  We can also hold train-the-trainer sessions if you would prefer that your own employees conduct the training seminar.  Sometimes this approach has the most impact on participants.  It will depend on the culture of your organization.   

1)      “Jim was very knowledgeable in the topics.  It shows that the experience helps!”  -- Westerville Chamber participant, Columbus, OH  

2)      “Very good seminar – Used allotted time very well – Good for supervisors, small owners, not just HR people”  -- Westerville Chamber participant, Columbus, OH  

3)      “Jim did an excellent job.  Good speaker!”  -- Westerville Chamber participant, Columbus, OH  

4)      “Having been through numerous sexual harassment seminars in the past I found yours to be the best by far!”  -- Director of Operations, Executive Jet Management, Cincinnati, OH  

5)      “The best training session that I have ever attended!  Don’t change a thing.” – Metatec participant, Dublin, OH  

6)      “The instructor’s energy level was great and the presentation outstanding!” - Metatec participant, Dublin, OH  

7)      “These were really great tools for me to use and help as my career grows.” - Metatec participant, Dublin, OH  

8)      “You did a very good job of getting your points across.  I really enjoyed the clarity of the objectives.” - Metatec participant, Dublin, OH  

9)      “A good mixture of instructor presentation and interactive activities.” - Metatec participant, Dublin, OH  

10)  “This was the best Sexual Harassment training that I have experienced it was both informative and entertaining!” – Executive Jet participant, Columbus, OH  

11)  “This training on Sexual Harassment Awareness was much more informative than the one’s I had in the service.  I like the multi-media approach.” - Executive Jet participant, Columbus, OH  

12)  “It was nice to have attended a seminar that takes a realistic approach to a sensitive topic.” - Executive Jet participant, Columbus, OH 

13)  “I really appreciated the clarity of the information provided and the use of visual aides.  The half day session seemed to fly by.” – The Limited participant, Columbus, OH  

14)  “We all walked away with a better sense of how to prevent sexual harassment in the workplace, and what to do if it does occur.  You did an excellent job of conducting the seminars, and it was appreciated by all of us here at the Abigail House.” – Walter Novembre, Director of Households, Abigail House  

15)  “Presenter had good knowledge and experience!”  --  Abigail House participant, Columbus, OH   

16)  “Presentation was clear, specific and interesting.  Information flowed smoothly from one topic into the next.”  -- The Limited, Inc. participant, Columbus, OH   

17)  “The Activities led to discussion and group participation, which led to a lot of ways on how it pertained to our job.”  -- The Limited, Inc. participant, Columbus, OH  

18)  “The instructor takes a very sensitive subject and makes it understandable to all levels.” -- The Limited, Inc. participant, Columbus, OH   

19)  “I had training on this subject while I was in the service, but this class was much better than any that I have attended”  -- Executive Jet, Inc. pilot, Columbus, OH 

20)  “This has been the best training that I have attended on Sexual Harassment ever!   -- Executive Jet, Inc. flight attendant, Columbus, OH  

21)  “I thank you for teaching me more about sexual harassment and I also thank you for my two young daughters!”  -- Executive Jet, Inc. pilot, Columbus, OH 

22)  “I felt as though the instructors enjoyed talking to us and answering our questions.” -- participant, Louisville, KY  

23)  “I liked the team building activity & the information presented was useful.  The presentation was interesting & the instructors were energetic & knowledgeable.”  -- participant, Louisville, KY   

24)  “All info was pertinent & relevant to my job.  Very well organized - presented with much energy & enthusiasm.  Kept my interest.  Stayed on schedule.  Open Forum was great!  Keep up the good work!”  --  participant, Cincinnati, OH  

25)  “I have been through numerous sexual harassment training classes in both military and civilian life and this one is by far the best one!  Nice job!” --  Executive Jet pilot,  Columbus, OH 

26)  “I thought the Arctic survival was very good!  It was “amazing” to see how much better we did as a team versus alone.” -- participant, Detroit, MI  

27)  “Because it [the Learning Conference] was presented in a non-traditional type format it stayed interesting.  Also Jim & Terry had a real passion for their topics.” -- participant, Detroit, MI  

28)  “As usual, you both do a tremendous job.  Always positive, helpful, informative.  I always benefit from these seminars!”  -- participant, Pittsburgh, PA  

29)  “The Instructor (Jim Sterling) I can’t think of anyone who would make these sessions more enjoyable.”  -- participant, Cleveland, OH  

30)  “I wanted to send you a note to say thank for such a wonderful class.  I am so glad that I had to pleasure of learning from you.  You truly made the class very enjoyable.” – SHRM class participant, Columbus, OH  

31)  “The meeting was very upbeat & held your interest.  Very easy to follow.  The knowledge & material that I received today will make me feel more confidence in doing my job.” -- participant, Chicago, IL  

32)  “Bring Jim Sterling back as a facilitator for future Learning Conferences. (Excellent!)  -- participant, Chicago, IL  

33)  “This has been one of the Best of this type of Learning Conferences I have ever attended in over 25 years of retail experience.  I feel both of the instructors believe in what they are saying.”  -- participant, Chicago, IL

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